Shipping & Returns

SHIPPING INFORMATION
This website is designed to enable you to place an order for:

1.Pickup right here at our shop in Forest Park, Ga.
2.Shipping by FedEx or USPS Priority Mail to a location within the 50 US states and to APO and PPO overseas military addresses.
3.Courier Delivery to a location within the Metro Atlanta, GA, area.

Just make your choices, fill out the information on the order form, and continue through the check-out process. It's that simple!

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PICKUP INFORMATION

We usually need one day's notice so that we will have time to prepare your order. Please place your order by 6 p.m. (EST) the day before you will pick it up.

Please be aware that we do need more than a day's notice for certain personalized containers. Under the description of each of these containers, you will be given the amount of time that it will take to prepare it.

We also may require additional notice at busy holiday periods, especially Valentine's Day and the month of December (Christmas). When we are maxed out at these times, we are unable to take additional orders until the peak rush period has passed. So please order as early as possible at these times.

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SHIPPING/COURIER INFORMATION

Please place your order at least one day in advance. We must receive your order by 6 p.m. (EST) so that we will have time to process it for either shipping or courier delivery the next day.

As stated above under Pickup Information, we may need additional notice for personalized containers and for orders placed close to busy holiday periods.

We will ship your order by either FEDEX or USPS PRIORITY MAIL when possible. We want your cookies to arrive fresh and delicious and that is why it may be necessary to ship USPS PRIORITY MAIL to locations that FEDEX cannot reach within 2-3 days.

We also offer Metro Atlanta Courier for local areas around Atlanta. Click here for a list of local courier deliver areas.

As most hospital stays are brief, we recommend that you send "get well" shipments/deliveries to the home after the patient's hospital stay. Of course there are exceptions and it is fine to send shipments/deliveries to patients with lengthy hospital stays. Before ordering, PLEASE check with the patient to make certain they will be there for several days!

The shipping/delivery information (address and phone number) must be complete and accurate. If you are shipping/delivering to an apartment, we need the name of the apartment complex, the street address, and the apartment number. If you are shipping or delivering to a company, please include as much information as possible. In addition to the company name, please include all other relevant information such as the department name, the department or suite number, and the floor. Incorrect/Incomplete information that delays or prevents shipment/delivery will cause you to pay additional charges.

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PERSONALIZED CONTAINERS

Personalized containers (flower pots, etc.) take time to paint. Be sure to read the lead time necessary to prepare these containers before they can be shipped/delivered. This information can be found under the container description.

HOLIDAY ORDERING (e.g. VALENTINE'S DAY AND CHRISTMAS)

Be sure to order as early as possible at busy holiday periods. We are a small company and we can only handle so much business at these peak periods.

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LARGE ORDER INFORMATION / LARGE ORDER DISCOUNTS

Placing multiple orders of the same container to send to multiple locations might be a time consuming task using our website order form. Please contact us first and we will work things out to make this process as simple as possible.

We do offer a Large Order Discount. The qualifying order must be placed by 6 p.m. (EST) one day prior to pickup or shipment. December orders are the only exception to this policy---these qualifying orders must be placed by the Wednesday before Thanksgiving in order to receive this discount. Large December orders placed after this date THAT WE ARE ABLE TO FILL will not receive the Large Order Discount.

THE LARGE ORDER DISCOUNT* IS:
$100-$199 Purchase ........... 3% discount
$200-$299 Purchase ........... 5% discount
$300 or greater Purchase ..... 7% discount

*Delivery/Shipping Charges are not available for discount. Discount can be applied during check-out.

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PRODUCT POLICY GUIDELINES

Cancellations Policy:
Orders may be cancelled without penalty as long as you contact us by the times listed below.
Pickup Orders: By 6 P.M. the day prior to pick up
Atlanta Courier Deliveries: By 6 P.M. the day prior to the delivery date
UPS Shipments: By 4 P.M. the day of shipment
USPS Priority Mail Shipments: By 10 A.M. the day of shipment

Returns Policy:
We will accept returns of cookie containers (e.g. ceramic cookie jars) as long as they are returned within one week of pickup or delivery in undamaged condition and in their original packaging. Shipping charges for return of these containers will be paid by the customer.

Damages During Delivery or Shipment Policy:
If you receive a gift that has been damaged during delivery or shipment, please contact us within 24 hours of receipt of your gift. Do not discard any packaging materials. We will discuss the problem with you and offer to you your choice of a refund, replacement, or credit.

Lost Shipments and Deliveries Policy:
Unfortunately, packages are occasionally lost during shipment and delivery. If this happens to you, please contact us as soon as possible so that we can offer to you your choice of a refund, replacement, or credit.

Refunds Policy:
Cookie Quality: If you receive our cookies and you are not satisfied with their quality and/or taste, please contact us within 24 hours and we will offer to you your choice of a refund or replacement. For orders that were delivered/shipped, delivery/shipping fees that were charged will be included in the refund or replacement.

Wrong Cookie Assortment: If we have packed your order with the wrong types of cookies, please contact us within 24 hours and we will offer to you your choice of a refund for the cookies that you didn’t receive or a replacement of the cookies that you should have received. For orders that were delivered/shipped, replacement will include all new delivery/shipment charges necessary to get the correct cookies to you.

Personalized Containers:
If you have received a personalized container that is personalized incorrectly due to our error, we will offer to you your choice of a refund or replacement of the entire order. If you have received a personalized container that is personalized incorrectly due to inaccurate information that was faxed or emailed to us, we will not offer a replacement or refund.

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Delivery Information:

If you provided us with correct delivery/shipment information and there is a problem with the delivery/shipment, we will offer to you your choice of a refund or replacement of the entire order. If you provided us with incorrect delivery/shipment information that caused a problem with the delivery/shipment, we will not offer a refund. If the incorrect delivery/shipment information that you provided us results in additional courier and shipping fees, we will pass these additional charges along to you if you still want the delivery made.

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